Where are puzzles designed and made?
Quokka puzzles are designed in Europe and manufactured in PRC.

How to choose the right puzzle?
Pls read the age recommendation. If you are uncrertain, contact us adducare@adducate.org and we will assist you.

Are there certificates for the products?
Yes, pls see section Safety & Warranty at our site.

Can I buy puzzles for babies under 12 months?
Please, follow the recommended age or contact us adducare@adducate.org for detailed information.

How do I return a damaged product?
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately at adducare@adducate.org

How do I track my order?
We’ll send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email.

What is the cost of delivery?
Adducate Inc offers free delivery withing 5-9 days after succesful payment process. Pls, visit our section Shipping & Delivery for detailed information.

Can I get my order within 3 days?
Yes, but this will cost you additional 5 US dollars. Pls, visit our section Shipping & Delivery for detailed information.